Product Support Sales Representative - Southern Region
The Product Support Sales Representative is responsible for building and maintaining strong relationships with both new and existing customers, with a specific focus on supporting the parts and service departments. This role reports directly to the Regional Operations Manager and plays a key role in driving customer satisfaction, retention, and overall business growth.
WORKSHIFT
Monday – Friday, 7:00 AM – 5:00 PM
WHAT’S IN IT FOR YOU?
Competitive salary
Company Vehicle + Fuel Card & Full Maintenance program
Comprehensive Benefits Package – Medical, Dental & Vision coverage for you and your family
Retirement Savings Plan with employer-matched 401(k)
Generous Time Off – 3 weeks PTO plus 10 paid holidays annually
Product Support Commission Program - earn more for your performance
Career Growth Opportunities – access to training, development programs, and advancement paths
A Supportive Culture - Join a welcoming, inclusive team that is committed to supporting employee growth and development
KEY RESPONSIBILITIES
Build and Maintain Customer Relationships – Establish and strengthen relationships with new and existing customers to drive loyalty and retention
Drive Revenue Growth – Focus on aftermarket parts and service sales to meet and exceed targets
Customer Equipment Inspections: Perform in-depth inspections to assess customer needs and provide tailored solutions.
Product Training for Customers: Conduct product demonstrations and training to ensure customers fully understand product features and benefits.
Provide Technical Support – Respond to customer inquiries with timely, effective solutions to maintain high satisfaction
Manage CRM Activity – Accurately track customer interactions, opportunities, and updates within the CRM system
Understanding and Meeting Customer Needs: Proactively identify customer challenges and offer solutions that align with their business objectives.
Identify and Generate Leads: Source new business opportunities through networking, research, and referrals.
Collaborate with Other Departments: Work closely with the parts, service, and sales teams to deliver comprehensive customer solutions.
OUR IDEAL CANDIDATE HAS:
5-10 years of experience in the Heavy Equipment / Environmental Equipment Industry, with specific exposure to the sweeper, sewer, or environmental side of the business.
Proven track record of generating profitable results at the branch level and strong understanding of product support practices, administrative processes, and financial management.
Bachelor’s Degree in a business-related field, or equivalent experience in lieu of a degree.
Extensive Product Knowledge and Expertise in heavy and environmental equipment, including knowledge of sweeper, sewer, and related environmental equipment.
Strong Communication Skills, both verbal and written, with the ability to effectively engage with customers and internal teams.
A valid driver’s license with a clean driving record.
Strong organizational and time management skills with the ability to prioritize and perform in a fast-paced environment
Ability to work independently and make sound, ethical decisions while managing customer assignments and time effectively.
Team-Oriented: A collaborative mindset with the ability to work effectively with various departments to meet customer needs.
A strong customer-first attitude with the ability to provide exceptional service in all interactions.
Chadwick-BaRoss, Inc. and Thompsonrolec Enterprises is an Equal Opportunity Employer and welcomes all qualified individuals to apply regardless of race, gender, gender identification, sex, sexual orientation, disability, national origin, armed-services status, age, or any other classification protected by local, state, or federal law. Accommodations are available on request for candidates taking part in all aspects of the selection process.
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